Last updated: 4 October 2026
1. Scope of this policy
This policy covers requests relating to IT services, software development and consulting engagements with TrevaSoft. The accepted proposal or service agreement may specify additional or different cancellation terms and governs the engagement where there is a conflict, subject to applicable law.
2. How to request cancellation
Send a written request to our contact email with your name, project or invoice reference, payment details excluding sensitive credentials, and the reason for cancellation. We will review the engagement status and confirm the work completed, any outstanding obligations and any eligible refund.
3. Before work begins
If cancellation is requested before work begins, we will assess whether an advance can be refunded after accounting for any agreed reservation fees, approved preparation work or non-recoverable costs already incurred. Any deduction must be supported by the agreed terms and applicable requirements.
4. After work begins
For a project already underway, refund eligibility is assessed against the agreed milestones, services delivered and approved costs. Completed work, delivered consulting time and authorized expenses may remain payable. Any unused advance is reconciled against these amounts under the engagement agreement.
5. Third-party costs
Domain registrations, hosting, licences and other third-party purchases may be subject to the provider’s cancellation and refund rules. We will identify relevant approved costs when reviewing a request and pass on recoverable amounts where applicable.
6. Concerns about delivery
If a deliverable does not meet the agreed scope, contact us with the details so we can assess the concern and discuss correction or an appropriate remedy under the agreement. A change in requirements or preferences should be handled through an agreed scope change.
7. Recurring services
For maintenance, support or other recurring services, notice periods, renewal dates and any prorated refund are governed by the subscription or service agreement. Submit cancellation requests before the applicable renewal deadline. Cancellation does not by itself waive payment for services already provided.
8. Approved refunds
We will confirm an approved refund amount and expected processing time in writing. Refunds are normally returned through the original payment method where supported; banks or payment providers may require additional processing time. We may request payment verification but will never ask for your password, PIN or OTP.
9. Cancellation by TrevaSoft
If TrevaSoft cannot proceed with an engagement, we will notify the client and reconcile payments against work actually delivered and agreed costs. Any eligible unused balance will be refunded under the agreement and applicable requirements.
Contact TrevaSoft
For questions about this policy, email support@trevasoft.com or visit our Contact page.